Post Topic

Hospitality & Restaurants

Ensuring Your Balcony is Safe

In 2012, Dehavilland Baugh had a Memorial Day cookout in Southwest Atlanta. Midway through the party, a dozen people were eating and playing cards when the deck collapsed underneath their feet. Seven people were sent to the hospital. Last year, six people were killed when a fifth-story balcony in Berkeley, California fell to the ground…

Read More...

Managing Risk: Preventing Carbon Monoxide Poisoning

On March 25, police discovered four people dead inside Building G of the Evergreen Apartments in Wilmington, Delaware. Exhaust pipes designed to vent carbon monoxide from the gas boilers in the basement rusted and collapsed. The cause of death was carbon monoxide poisoning. Carbon monoxide kills. We know this. The gas produced when fuels like…

Read More...

Managing Risk: Preventing Child Abuse

Sometimes parents feel like they need a vacation when they’re on vacation. It’s true. The packed itineraries, disrupted routines, and lack of alone time can be exhausting. Which is why over 18 percent of U.S. hotels and resorts now offer classes, camps, and activities just for kids. It’s great. But these new offerings also introduce…

Read More...

Managing Risk: Employee Training

Earlier this year, sportscaster Erin Andrews was awarded $55 million in a civil suit filed after she was secretly videotaped in her hotel room by Michael Davis Barrett. Hotel staff told Barrett which room Andrews was staying in and gave him a room next to her, jeopardizing her privacy and safety. While the jury said…

Read More...

The Increasing Influence Millennials Have on the Hotel Industry

If you have read any English-speaking periodical in the past year, you’ve surely caught mention of millennials and how they are changing the way we do business. We had a thing or two to say on the matter ourselves. Beyond the implications for the world of insurance, however, we continue to be intrigued by the…

Read More...

Earth Month Spotlight: Restaurants

Last week we took a look at hotels that were making major sustainability efforts to reduce their environmental impact. This week we will visit another important hospitality industry that is making major improvements in how they do business. Restaurants are quickly learning the importance of sustainability, from using local and seasonal produce to prioritizing waste…

Read More...

Earth Month Spotlight: Hotels & Resorts

In celebration of Earth Day, we are dedicating the month of April to sustainability awareness in the industries we touch. Each week, we are going to take a look at how businesses are making a positive impact on the environment through both design and human behaviors, starting with the hotel and resort industry.

Read More...

A Pricey Wedding Mishap

A bride is suing a luxury hotel for more than $250,000 after she slipped on a wet floor and fractured her kneecap on her wedding day. In addition to compensation for injuries, the woman, a hairdresser, wants the hotel to pay for loss of income and the cost to hire cleaners to help around the…

Read More...

Vegetarian Drive-Thrus Change the Fast-Food Game

It started with San Diego’s Evolution Fast Food, the first vegan drive-thru in the country. While they consider themselves a “burger and fries” place, all the menu items are made from scratch without the use of any animal byproducts, refined sweeteners, high-fructose corn syrup, hydrogenated oils, or artificial additives. Owner Mitch Wallace named his restaurant…

Read More...

You Asked, We Listened

Our customers hold the keys to our success. That’s one thing we’re sure of as we set our course for the future. We are confident that the constant improvement of our customers’ experience will prove to be a powerful value differentiator. Recently, we have started our journey to ask, listen, and act on feedback about how we can improve…

Read More...