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We're Here to Help

To help you navigate working with Distinguished, you'll find answers to almost all of your questions on this page. And if you can't find your answer, send us an email or give us a call.

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How To Get Things Done

Click the bucket below to explore more details, or scroll down for our comprehensive FAQ. For any questions, contact your Underwriter or Sales Executive—find their information on the Contact page. 

Servicing Policies

Need to change your policy? Change requests must be made in writing, please email all requests to your Underwriter.

Contact Us

  • Policy Change Requests

    Policy change requests should always have the following information:

    • Name Insured
    • Effective Date of Change/Transaction
    • Policy Number

    Please email your underwriter and include the above information in the subject line.

  • Add Mortgagee/Loss Payee

    • Mortgagee Name & Address
    • Location Address(es)

  • Description of Interest

    • Named Insured/Additional Interest
    • New Interest Name
    • Relationship to First Named Insured
    • Location Address(es)
    • Insurable Interest

  • Add Location

    This change request requires a completed application, which you can find within each program section.

  • Cancellation of Policy

    • Complete Lost Policy Release (LPR) form

FAQs

Our FAQs are categorized for easy navigation.

    • Why do some of the amounts on my accounting statement have parentheses around them?

      Parentheses indicate a credit on your statement. If you’d like the credit applied to another account or refunded back to you, please send a request to accounting@distinguished.com and we’ll take care of it for you.

    • Can I check to see if payment has been received?

      Yes! You can track outstanding invoices using your bi-monthly statement, which is emailed to your accounting point of contact on or around the 1st and 15th of each month. If you have any questions about your payment, don’t hesitate to contact us via email: accounting@distinguished.com.

    • Can I pay my bill online?

      We currently accept online payments for agency billed and direct billed policies. The link to pay online can be found on the invoice.

    • How do I find out the overall balance for my office? Is there a way to view outstanding payments and credits as well?

      You can track outstanding invoices using your bi-monthly statement, which is emailed to your accounting point of contact on or around the 1st and 15th of each month.

    • Is commission included in the premium?

      The best way to determine the commission percentage on your account is to check the individual invoice. Reach out to your Underwriter for more information.

    • What are my billing options? Can I choose agency or direct billing?

      Most of our programs are agency-billed only. However, we also offer direct billing for these programs:

      • City Insurance
      • Community Associations
      • New York Brick & Brownstone

    • How can I receive a refund?

      Submit a refund request to Accounting@distinguished.com. Please provide the policy number and invoice number so our team can process your refund.

    • How can I check if I’m registered?

      Contact your sales rep or click here if you don’t know who your rep is. They can verify your registration status.

    • What do I need to do to get appointed?

      To get your brokerage appointed with us, click here. If your agency is already registered, click here to get a login for yourself.

    • When is a branch office considered another location?

      A Branch Office is considered another location from which operations are conducted under the same legal entity name and Tax ID/FEIN as a registered entity/location that has a valid Brokerage Agreement on file with us (one agreement shall suffice for all branch offices).

    • If my brokerage has purchased all of the business of the acquired brokerage, do we have to submit a list of policyholders and assigned account representatives?

      Yes, a list of policyholders showing your assigned account representatives is needed to identify to whom we should direct policyholder information at the acquiring brokerage. Otherwise, Policy documents and communications will continue to be sent to the existing email address/domain of the account handler currently assigned to each policy.

    • Do we still complete the form and submit the supporting documentation if my brokerage has only acquired a specific partial book of business?

      Yes, please complete the entire Brokerage Merger/Acquisition Form and select “Specific policies to be transferred to the Buyer per the attached list.” in Section IV of the form.

    • My brokerage has acquired an entity with multiple branch office locations. What do we do?

      A list of all locations/branch offices to be transferred to the acquiring entity should be submitted with the Brokerage Merger/Acquisition Form. This includes physical and mailing street, city, state, and zip code.

    • Does my brokerage need to be registered if we acquire another brokerage that does business with Distinguished?

      Yes, the acquiring brokerage firm must be licensed and registered with us to transact the acquired book of business. Please click the following link to complete the registration process prior to submitting the Brokerage Merger/Acquisition Form and supporting documentation.

    • Where is the Producer ID?

      Producer ID can be found on invoices sent to the retail broker or policyholder.

    • My brokerage has gone through a merger or acquisition. What do we do?

      Complete the Brokerage Merger/Acquisition Form and send the form to compliance@Distinguished.com together with the stipulated supporting documents listed in the form. A Brokerage Merger /Acquisition Form is required whether the acquisition was through an asset or stock purchase or an assignment or assumption agreement. The party servicing the book must provide proof that they are licensed to transact insurance in all applicable jurisdictions.

      We can only transfer insurance business to a licensed legal entity (a licensed agency) that is currently registered with us. We may include a DBA if it is scheduled on the license. An individual licensee or sole proprietorship using a trade name is ineligible. If the firm is not currently registered to transact business with us you may go to our website and complete the registration process.

    • Is the Broker Connect portal only available during business hours?

      It’s available 24/7 – so you can submit business on your own time.

    • Can our customers access the portal?

      As a managing general agency, we work exclusively with brokers. Insureds are not able to access the portal.

    • How do I login on the Broker Connect portal?

      The Broker Connect Portal uses Microsoft Authentication to ensure the ultimate level of security to protect your company’s information. It is simple to use.

      Sign in to your Microsoft account using your company email and password or create a new account if you don’t have one. Follow the prompts to verify, which may include entering a verification code sent to your email or phone number. Authentication is only required the first time you sign in to this portal.

      Contact us at techcalls@distinguished.com or 888-355-4626 (press #) if you need help signing in.

    • What products can I submit in the Broker Connect portal?

      • City Insurance (Package and Umbrella)
      • Community Associations (Package, Umbrella, D&O, and Crime)
      • Express Hotel Umbrella
      • Fine Art & Collectibles
      • New York Brick & Brownstone

    • Where do I submit business if the product is NOT available in the Broker Connect portal?

      If the product isn’t available in the Broker Connect portal, please download the applicable application on the Distinguished website. Click here to view product applications.

    • When and why will I need to access the legacy portal?

      You will continue to access the legacy portal to obtain policy documents on all existing legacy portal accounts until the account is renewed in the Broker Connect portal

    • I need to update the brokerage/contact information for myself or someone else in my office. How can I update this information?

      Please call 888-355-4626 and a member of our team will assist you. Or reach out to your Sales Executive or Underwriter.

    • Who do I ask about getting system access and/or portal questions?

      If you have portal tech issues, please call 888-355-4626 (press #) or email techcalls@distinguished.com.

      If you have policy-related questions, contact your Sales Executive or Underwriter.

    • I need to pay a bill. Which portal do I use?

      Remit payment as instructed on the invoice or statement. Refer to this document for additional information.

    • Who do I contact if I have a submission-related question?

      For submission-related questions, please contact your Sales Executive or Underwriter.

    • What happens if I run into an error while submitting an application online?

      For help with accessing the portal, please contact 888-355-4626 (press #) or email techcalls@distinguished.com. For assistance with an eligibility item, please contact a member of the underwriting team.

    • Why am I being asked to authenticate?

      The Broker Connect portal uses Microsoft Authentication to ensure the ultimate level of security to protect your company’s information. It is simple to use. The good news is once you authenticate, you will not need to do it again.

    • I am having issues logging into the legacy portal. What do I do?

      If you run into an error while logging in, first try resetting your password via the forgot password link. If you are still having problems, please contact your sales executive, or call 888.355.4626

    • What if I have a question?

      For questions on our programs or underwriting, get in touch with an expert. Fill out the form or reach out to them directly on the Contact page.

      For Broker Connect portal technical support, call us at 888-355-4626 (press #) or fill out the form.

  • Not Sure?

    If you didn’t find what you need or aren’t clear about it, please contact us.

    For product or appetite questions, contact your Sales Executive or Underwriter. You can find them here.

    For Broker Connect portal assistance, call us at 888-355-4626 (press #).