We're Here To Help

To help you navigate working with Distinguished, you'll find answers to almost all of your questions on this page. And if you can't find your answer, send us an email, give us a call or contact us through our Live Chat feature.

HOW TO GET THINGS DONE

For portal-based products, many service needs can be easily and immediately taken care of from your Broker Portal account.

For products that aren't available via the portal, you'll find instructions in the sections below that let you know what to do and how to do it.

Access Documents

Through the Broker Portal, you can access documents associated to your portal-based policies with Distinguished. Just go to your portal account dashboard and click on "All Documents". You'll be able to access:

  • Policies
  • Invoices
  • Quotes
  • Completed Applications
  • Cancellation Notices
  • Rescission Notices

For products not on the portal, please reach out to your Underwriter or Sales Executive.

For more detailed instructions:

Document User Guide

Endorsement Requests

You'll be able to get certain endorsement types for portal-based products processed instantly from your Broker Portal account. If an endorsement needs to be reviewed, it will be expedited through the system.

For products not on the portal, reach out to your Underwriter or Sales Executive.

 

Submit Broker Contact Updates

For your portal-based products, update the policy’s point of contact through the Broker Portal. Go to your dashboard, pull up your policy and change the contact name.

For products not on the portal, contact your Underwriter or Sales Executive.

Find Your Balance

View a current account statement for all your portal-based products on your dashboard.

For products not on the portal, contact your Underwriter or Sales Executive.

Reports Tutorial / Accounting Statement

Pay Online

Pay your bill online with an ACH transfer. On your invoice, you'll find a link to process your payment online.

For portal-based products, you'll find invoices in your Broker Portal account "All Documents" section. Use this guide in case you have more questions.

Invoice Document Retrieval Guide

WANT TO PAY BY CHECK?

Send payments to:

Distinguished Programs Insurance Brokerage
PO Box 21147
New York, NY 10087-1147

 

 

REQUEST A LOSS RUN

Email your request to DPGClaims@Distinguished.com. Please remember to include:

  • Insured Name
  • Policy Number and Line of Business
  • Insured City, State, ZIP Code
  • Policy Period

If you are not the Broker of Record on this account, please include a Broker of Record letter.

NOT SURE?

If you didn't find what you need or aren't clear about it, please contact us in Service.

For product or appetite questions, contact your Sales Executive. You can find them HERE.

Any other service related request please contact us at:

e. service@distinguished.com

t. 888-355-4626

Servicing Policies

Need to Make a Policy Change?

Change requests must be made in writing, please email all requests to: service@distinguished.com or to your Underwriter.

Policy change requests should always have the following information:

  • Name Insured
  • Effective Date of Change/Transaction
  • Policy Number

Please email service@distinguished.com and include the above information in the subject line.

In addition, some requests require additional information such as:

Add Mortgagee/Loss Payee

  • Mortgagee Name & Address
  • Location Address(es)

Description of Interest

  • Named Insured/Additional Interest
  • New Interest Name
  • Relationship to First Named Insured
  • Location Address(es)
  • Insurable Interest

Add Location

  • This change request requires a completed application, which you can find within each program section.

Cancellation of Policy

  • Complete Lost Policy Release (LPR) form

Have additional questions about the portal or payment?
See the FAQs below.

Limited Service Hotels Broker Portal Tutorial
Application Screen Tutorial
Pricing and Options Tutorial
Reports Tutorial / Accounting Statement
What is the broker portal? What features are available?

The broker portal is an online platform where registered brokers and agents can quote, bind, and service accounts efficiently! 

Does each person in our office have their own login, or do we all share a login?
Each individual can opt to have their own or log in or logins can be shared. Everyone in your office will have access to all of your brokerage accounts with Distinguished. 
 
To see all accounts toggle to Agency View. From the account icon drop-down, click Personal View / Agency View and select Agency View.
What do we need to do to get appointed with Distinguished?

To get your brokerage appointed with us, click here.

Can our customers access the portal?

As a managing general agency, we work exclusively with brokers. Insureds are not able to access the portal.

How can we find the program we want on the portal?

Submit and service accounts for the following programs:

  • New York Brick & Brownstone
  • Builder's Risk
  • Vacant Building
  • Community Association Umbrella
  • Directors and Officers
  • Crime
  • Real Estate Umbrella
  • Limited Service Hotels
  • City Homes

Don't see the programs you want?

Don't worry! We have them. It's just that they currently utilize a different application method. Click on the links below to submit:

Is the broker portal only available during business hours?

It's the Internet! It works 24/7.

What's the quickest way to turn around a submission or an endorsement?

Using the online portal is the quickest way to make changes to a policy or to submit new business. If eligible, you can bind these transactions on the spot. Here is a quick guide to help you the next time you need to submit an endorsement.

Why was my submission referred?
If you'd like more detail on why your submission was referred, you can reach out to your underwriter.
Can access my submission after it has been submitted? Can I find policies that are already bound?
Your dashboard houses all of your open submissions, quotes, and policies. You can use the filters to narrow down to a particular group, or you can use the search function at the top of the page to find a specific account.
Can I edit a submission I've already quoted?
Yes, you can use the edit button to revise your submission.
How can I get alternate options for limits/deductibles?
You can change and quote different limits and deductibles on the pricing and options page of the submission.
Why is the system slow today?
The spinning wheel you might see on the page means that our system is processing any changes that may have been made on the account. It is actively determining eligibility, altering values, and seeking out any credits available for the risk. It's working to find the best price available!
Can I download policy documents on the portal?
Yes, you can now instantly access documents through the Broker Portal. Open any account, click “All Documents” and you’ll find a list of documents. Here is a quick guide to help you the next time you need a document.
Where can I find information for a specific policy?
We've streamlined our design so that any information you'll need on a specific account can be found on the policy summary screen, including a list of transactions, coverage limits, and downloadable policy documents.
How can I find a specific policy or submission?
All of your submissions, quotes, and active policies can be accessed using the portal! You can use the filters on the Dashboard to narrow down to the relevant records, or you can use the search bar at the top of the screen to find a specific account.
I would like to bind a quote! Can I do this online?
Yes! Once a formal quote is issued and the status is 'bindable,' you will be able to bind the account directly from the policy summary screen or the dashboard.
I'd like to access a policy that wasn't bound using the portal. Can I still find it online?
We use the portal to rate and service most of our programs, so even if you submitted a paper application or bound a policy via email, the account will be available on the portal! Click here to see a list of programs that are currently supported on the portal.
What is the status of my submission?
Click on the "I" button in the orange box of a submission to get more information on the status of the submission.
I think I've done business with Distinguished Programs before. How can I find out if I am still registered?
Contact your sales representative to check on the status of your appointment. If you don't know who your sales rep is, click here.
What do I do if I forget my password?
No problem. It happens all the time! Click here to reset your password.
Who do I contact if I have a question?
You can contact one of our customer care specialists via instant message, email: service@distinguished.com or phone: 888.355.4626
I entered my correct password but I can't log in. What do I do?
If you run into an error while logging in, first try resetting your password via the forgot password tool Click here. If you are still having problems, please contact one of our customer care specialists via instant message, email: service@distinguished.com or phone: 888.355.4626
What happens if I run into an error while submitting an application?
Oh, we know that can be frustrating. Please hang in there! Take a screenshot or make a note of the specific error message you received, and what you were doing when it occurred, and contact a customer care specialist with that information. They'll help you find a solution!
I ran into an error. Is my submission saved?
Yes! The portal automatically saves your inputs as you work on a transaction, so even if you run into an error, you won't lose any work. Simply re-open your submission via the dashboard (searching for the named insured or reference number) to pick up where you left off.
Which devices and browsers can I use to access the portal?
The portal is accessible on your computer, tablet, or mobile phone. Any browser will work, but Google Chrome provides the smoothest experience.
My page isn't loading the way it normally does. What should I do?
If the screens appear to be loading incorrectly, try clearing your browser cache using the following instructions here.
How do I configure my browser to work with the portal?
Your browser settings may be incompatible with our site. Try adding Portal.Distinguished.com as a "trusted domain." Instructions for doing that are here. If you're still having issues, contact the customer care center email: service@distinguished.com or phone: 888.355.4626
What are my billing options? Can I choose agency or direct billing?

Most of our programs are agency billed only. We do, however, support direct billing for our Vacant Building, Builder's Risk, and Re-Modeler's Risk programs. You can choose this option on the pricing and options page before binding.

Is commission included in the premium?
The best way to determine the commission percentage on your account is to check the individual invoice. You can access all of your invoices on our Accounting Statement report.
How do I change my commission?
Our standard broker commission is 10%. We offer net quotes for some products. If you would like to discuss options, please contact your underwriter directly.
How do I find out the overall balance for my office? Is there a way to view outstanding payments and credits as well?

You can find your overall balance and view outstanding payments and credits by using our Accounting Statement report. See our Reports Tutorial to help you get started.

Can I pay my bill online?

We currently accept online payments for agency billed and direct billed policies. The link to pay online can be found on the invoice. To view the invoice, navigate to the policy summary screen and use the attachments tab. 

Can I check to see if payment has been received?

Yes! Your Accounting Statement report has a search function that allows you to look up a specific policy and find out if anything is owed. See our Reports Tutorial to help you get started. If you sent payment and the policy still shows as unpaid, we are likely still awaiting receipt. If it shows as paid, job well done! If you have any questions about your payment, don't hesitate to contact us via email: service@distinguished.com or phone: 888.355.4626.

Why do some of the amounts on my accounting statement have parentheses around them?
Parentheses indicate a credit on your statement. If you'd like the credit applied to another account or refunded back to you, please send a request to service@distinguished.com and we'll take care of it for you.
Can I obtain loss runs from the portal?

We are working on providing loss runs on the portal. In the meantime, please send your request for loss runs to dpgclaims@distinguished.com.

If there are any other features you'd like to see available/improved, please use the suggestion box to share your thoughts!

Where do I submit a claim?

We're sorry your insured has had a claim, but we're happy to help. Please submit the claim directly to the carrier on the policy. The instructions for submitting your claim can be found on your individual policy. A listing of each of our carrier's claim reporting addresses can be found here.