Getting Things Done!
To help you navigate working with Distinguished, you'll find answers to almost all of your questions on this page. And if you can't find your answer, send us an email, give us a call or contact us through our Live Chat feature.
HOW TO GET THINGS DONE
For portal-based products, many service needs can be easily and immediately taken care of from your Broker Portal account.
For products that aren't available via the portal, you'll find instructions in the sections below that let you know what to do and how to do it.
Access Documents
Through the Broker Portal, you can access documents associated to your portal-based policies with Distinguished. Just go to your portal account dashboard and click on "All Documents". You'll be able to access:
- Policies
- Invoices
- Quotes
- Completed Applications
- Cancellation Notices
- Rescission Notices
For products not on the portal, please reach out to your Underwriter or Sales Executive.
For more detailed instructions:
Endorsement Requests
You'll be able to get certain endorsement types for portal-based products processed instantly from your Broker Portal account. If an endorsement needs to be reviewed, it will be expedited through the system.
For products not on the portal, reach out to your Underwriter or Sales Executive.
Submit Broker Contact Updates
For your portal-based products, update the policy’s point of contact through the Broker Portal. Go to your dashboard, pull up your policy and change the contact name.
For products not on the portal, contact your Underwriter or Sales Executive.
Find Your Balance
View a current account statement for all your portal-based products on your dashboard.
For products not on the portal, contact your Underwriter or Sales Executive.
Pay Online
Pay your bill online with an ACH transfer. On your invoice, you'll find a link to process your payment online.
For portal-based products, you'll find invoices in your Broker Portal account "All Documents" section. Use this guide in case you have more questions.
Invoice Document Retrieval Guide
WANT TO PAY BY CHECK?
NON-RUSH PAYMENT Send payments to:
Distinguished Programs Insurance Brokerage
PO Box 21147
New York, NY 10087-1147
RUSHED SAME OR NEXT-DAY PAYMENTS Send payments to:
ATTN: Distinguished Programs Insurance Brokerage LLC (21147)
4 Chase Metrotech Center
7 th Floor East
Brooklyn, NY 11245
REQUEST A LOSS RUN
Email your request to service@distinguished.com. Please remember to include:
- Insured Name
- Policy Number and Line of Business
- Insured City, State, ZIP Code
- Policy Period
If you are not the Broker of Record on this account, please include a Broker of Record letter.
NOT SURE?
If you didn't find what you need or aren't clear about it, please contact us in Service.
For product or appetite questions, contact your Sales Executive. You can find them HERE.
Any other service related request please contact us at:
t. 888-355-4626
Servicing Policies
Need to Make a Policy Change?
Change requests must be made in writing, please email all requests to: service@distinguished.com or to your Underwriter.
Policy change requests should always have the following information:
- Name Insured
- Effective Date of Change/Transaction
- Policy Number
Please email service@distinguished.com and include the above information in the subject line.
In addition, some requests require additional information such as:
Add Mortgagee/Loss Payee
- Mortgagee Name & Address
- Location Address(es)
Description of Interest
- Named Insured/Additional Interest
- New Interest Name
- Relationship to First Named Insured
- Location Address(es)
- Insurable Interest
Add Location
- This change request requires a completed application, which you can find within each program section.
Cancellation of Policy
- Complete Lost Policy Release (LPR) form
Have additional questions about the portal or payment?
See the FAQs below.
The broker portal is an online platform where registered brokers and agents can quote, bind, and service accounts efficiently!
To get your brokerage appointed with us, click here.
As a managing general agency, we work exclusively with brokers. Insureds are not able to access the portal.
Submit and service accounts for the following programs:
- New York Brick & Brownstone
- Builder's Risk
- Vacant Building
- Community Association Umbrella
- Directors and Officers
- Crime
- Real Estate Umbrella
- Limited Service Hotels
- City Homes
Don't see the programs you want?
Don't worry! We have them. It's just that they currently utilize a different application method. Click on the links below to submit:
It's the Internet! It works 24/7.
Using the online portal is the quickest way to make changes to a policy or to submit new business. If eligible, you can bind these transactions on the spot. Here is a quick guide to help you the next time you need to submit an endorsement.
Most of our programs are agency billed only. We do, however, support direct billing for our Vacant Building, Builder's Risk, and Re-Modeler's Risk programs. You can choose this option on the pricing and options page before binding.
You can find your overall balance and view outstanding payments and credits by using our Accounting Statement report. See our Reports Tutorial to help you get started.
We currently accept online payments for agency billed and direct billed policies. The link to pay online can be found on the invoice. To view the invoice, navigate to the policy summary screen and use the attachments tab.
Yes! Your Accounting Statement report has a search function that allows you to look up a specific policy and find out if anything is owed. See our Reports Tutorial to help you get started. If you sent payment and the policy still shows as unpaid, we are likely still awaiting receipt. If it shows as paid, job well done! If you have any questions about your payment, don't hesitate to contact us via email: service@distinguished.com or phone: 888.355.4626.
We are working on providing loss runs on the portal. In the meantime, please send your request for loss runs to dpgclaims@distinguished.com.
If there are any other features you'd like to see available/improved, please use the suggestion box to share your thoughts!
We're sorry your insured has had a claim, but we're happy to help. Please submit the claim directly to the carrier on the policy. The instructions for submitting your claim can be found on your individual policy. A listing of each of our carrier's claim reporting addresses can be found here.