Creating a Work-Life Balance That Works

Photo Balanced Pebbles Over Water

Work-life balance doesn’t have to be an oxymoron. Long hours, fixed schedules, different demands from guests, all while being part of a team that demands smooth operation 24/7 at Mach 1o speed? That sounds like the life of many in hospitality. Toss in peak season changes, staff shortages, training needs, and the varying range of employee…

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More Fun in the Sun for Hotel Owners

Going solar: You can go big or you can go small. Baby-stepping into solar? Pick up a little solar generator to charge up your cell phone. Cue winking emoji. Looking for a mongo tax incentive? Go ahead and search Google images for “Mandalay Bay solar panels” to take a peek at a hotel industry leader…

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Photo Drink Red

No one wants to read this story. It’s horrifying. The families involved are surely experiencing a pain that none of us should ever know. But there is a lesson to be learned. Actually, there are a couple. First and foremost, drunk or “buzzed” driving can take and ruin lives in a matter of minutes. No…

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Virtual Reality Customer Service Training

How cool is this? Some hotels are using Virtual Reality to train employees and wow investors. That’s right. Those goofy headsets aren’t just for gamers anymore. Simulating actual customer interactions and reactions as means of coaching employees through the customer service process is a hot new technology that well surely see more of in the…

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From the Claim Files: Crisis Response and Legionella

From The Claims Files V

The Claim: Three victims contracted legionnaires disease after a stay at a 62 room resort in North Carolina. Even before testing confirmed that the bacteria that causes legionnaires disease, legionella, was present in the hotel’s hot tub, the story was reported to the CDC, several news channels, and other media outlets.

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A Hotel Based on Craft Beers: Yes Please!

The Stone Hotel in San Diego is going to be one of the first boutique hotels to pair up with a brewery and restaurant. San Diego’s brewing industry is steadily growing with 114 local breweries that generated a whopping $851 million in sales last year. This new 99-room boutique hotel will feature more than locally…

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In the News: HEI Hotels Data Breach

Image Hotel In Front Of Hacked

According to Verizon’s 2016 Data Breach Investigations Report, the “Accommodations” industry topped the lists of number of security incidents and number of confirmed breaches with compromised data. One of the most recent victims was HEI Hotels & Resorts, an owner and manager of more than 50 high end hotel properties around the US. Franchisees are…

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The Hidden Risk of Fifteen-Passenger Vans

Infographic Hidden Risk Passenger Van

Fifteen-passenger vans, like the ones hotels have used for years to shuttle guests around, are more likely to be involved in a single-vehicle rollover accident than any other type of vehicle. According to a study conducted by the National Highway Traffic Safety Administration (NHTSA), these vans are more than twice as likely to roll over…

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Temperatures Rising: Precautions Needed for Hotel Employees and Guests

Image Hotel Employees Pool

At the start of summer the Occupational Safety and Health Administration (OSHA) reinforced the need for businesses and establishments – including hotels – to take extra measures to prevent heat stroke and other related illnesses among employees. According to the U.S. Department of Labor, in 2014 alone 2,630 workers suffered from heat illness and 18…

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