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Hospitality & Restaurant Insurance

Bee Hotels. It’s What’s Happening On A Hotel Roof Near You

We’re seeing a whole new kind of rooftop hangout from San Fran to New York to Paris and Taipei. It involves one rockin’ queen, a few hundred thousand of her closest friends, and jars upon jars of honey as a bonus. Bee hotels. It’s what’s happening on a hotel roof near you. The Colony Collapse…

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Bedbugs: The Party Guest Nobody Invited

If you’re thinking of skipping this blog because your hotel or apartment building hasn’t had any complaints of bedbugs, think again. This six-legged public nuisance can crop up in even the cleanest of places. All it takes is one lonely bedbuggie looking to crash your party. Bedbugs, and the litany of potential problems they can…

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What Will the Internet of Things Connect to Next?

An egg carton that digitally lets you know when to buy more eggs. A football helmet that reports head injuries immediately. An elevator that sends out an error message before anyone notices a problem. More and more people are living in a world where their coffee is ready before their feet even touch the kitchen…

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Hotel Security Cameras: Now You See Me

Caught on Tape! (Or not) Now, Kim Kardashian West may not be renting one of your suites next month or booking a room at your hotel anytime soon, but her recent robbery is an example of lax security measures that resulted in a successful crime. This reality star diva was robbed at gunpoint, tied up,…

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The Very Real Costs of Sexual Harassment

It’s not something that only happens in other industries. If you’re reading this blog, it’s likely prevalent in yours. Mild or severe, sexual harassment in the workplace happens, and companies are paying the price. In 2015, $46 million was paid to victims in the nearly 7,000 lawsuits that were filed, according to the EEOC.

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More Fun in the Sun for Hotel Owners

Going solar: You can go big or you can go small. Baby-stepping into solar? Pick up a little solar generator to charge up your cell phone. Cue winking emoji. Looking for a mongo tax incentive? Go ahead and search Google images for “Mandalay Bay solar panels” to take a peek at a hotel industry leader…

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Arlo Guthrie, Tesla, and Hotel Signage

Sometimes you need a trivia to start your day. So, what do folk artist Arlo Guthrie and the rock-band Tesla have in common? You guessed it. Hit songs. And now for the bonus points…hit songs that mention signs. Physical, posted-for-all-to-read signs, like the ones you may (or may not) have at your hotel.

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Overserved

No one wants to read this story. It’s horrifying. The families involved are surely experiencing a pain that none of us should ever know. But there is a lesson to be learned. Actually, there are a couple. First and foremost, drunk or “buzzed” driving can take and ruin lives in a matter of minutes. No…

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Virtual Reality Customer Service Training

How cool is this? Some hotels are using Virtual Reality to train employees and wow investors. That’s right. Those goofy headsets aren’t just for gamers anymore. Simulating actual customer interactions and reactions as means of coaching employees through the customer service process is a hot new technology that well surely see more of in the…

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From the Claim Files: Crisis Response and Legionella

The Claim: Three victims contracted legionnaires disease after a stay at a 62 room resort in North Carolina. Even before testing confirmed that the bacteria that causes legionnaires disease, legionella, was present in the hotel’s hot tub, the story was reported to the CDC, several news channels, and other media outlets.

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