Virtual Reality Customer Service Training

How cool is this? Some hotels are using Virtual Reality to train employees and wow investors. That’s right. Those goofy headsets aren’t just for gamers anymore. Simulating actual customer interactions and reactions as means of coaching employees through the customer service process is a hot new technology that well surely see more of in the next handful of years. Surely hotels won’t be the only organizations to utilize the tool, but they are some of the first.

Check out the article below to read more about this exciting use for VR technology. As the virtual customer might say after reading your facial expressions, “I’m glad you think this is funny.” Read more at lodgingmagazine.com.