Posts Tagged ‘service’
Another Reason to Double-Check Hotel Guest IDs
When it comes to hotel management, the devil is often in the details. We saw confirmation of this in February, when a Pennsylvania man sued a Ritz-Carlton hotel after a room mix-up led to a molestation charge involving a 9-year-old girl.
Read MoreThe Not-So-Hidden Value of Excellent Customer Service
Pretty striking numbers, aren’t they? The reality of customer service is this: There’s a danger of falling into a trap where customer service representatives view each interaction as only a task that needs to be completed. At Distinguished, we believe in treating each customer interaction as a chance to strengthen our relationship.
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