Posts Tagged ‘customer service’
The Importance of Customer Service in the Insurance Industry
Creating a positive customer experience is more than just making sure consumers receive the products and services they requested in a timely manner. It’s about creating meaningful touchpoints throughout a transaction that help champion your organization and brand and grow your business through customer loyalty. It’s also about minimizing friction so that interactions with an…
Read MoreHow to Have Difficult Conversations with Clients
Most of us tend to shy away from having tough conversations, particularly when we know that what we’re about to say will be a hard pill for our clients to swallow. But straight talk and transparency bring respect and trust, particularly now more than ever when there is so much stress and uncertainty as we…
Read MoreWhy We Spend Our Time Making Movies Around the Office: The Value of Soft Skills
You can be the smartest, most accurate underwriting wizard, or the Bruce Lee of risk management, but if “playing well with others” is your Achilles’ heel, you might never have a chance to be heard. We work hard on our underwriting, risk management, and program management skills, as they are the backbone of our business.…
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