Contact Your Insurance Provider with the Information Provided Below.

Hotel Umbrella - Claims Contacts

Reporting a New Loss 

Please have your policy number available when you call.

ACE Property & Casualty Ins. Co./Illinois Union
P.O. Box 5103, Scranton, PA 18505-0510
Fax: 866-635-5687

Markel Claims
P.O. Box 2009,
Glen Allen, VA 23058-2009
Fax: 855-662-7535
Phone: 800-362-7535

StarStone National Insurance Company &
StarStone Specialty Insurance Company

Allied World Assurance Company
Attn. To: Claims Department
199 Water Street, 29th Floor,
New York, NY 10038
Fax: 646-794-0811

QBE Specialty Insurance Company
QBE the Americas
P.O. Box 975
Sun Prairie, WI 53596
Fax: 888-723-2567
Phone: 844-723-2524

Liberty Insurance Underwriters
55 Water Street, 23rd Floor, New York, NY 10041

Westchester Fire Ins. Co.
Attn. To: First Notices
P.O. Box 5122
Scranton, PA 18505-0554
Fax: 877-395-0131
Phone: 800-433-0385

Crum & Forster / North River Ins. Co.
305 Madison Ave
Morristown, NY 07960
Fax: 877-622-6533

Colony Specialty Ins. Co.
P.O. Box 469012
San Antonio, TX 78246
Fax: 303-773-7373

Allianz / Fireman's Fund Ins. Co.
225 W. Washington Street, Suite 1800
Chicago, IL 60606-3484
Fax: 888-323-6450
Phone: 800-558-1606


Email all claim documents directly to the applicable umbrella insurers (see the Members’ Certificate of Coverage for a list of participating insurers) at the appropriate email addresses listed below.

Submit a complete first notice of loss (ACORD Notice of Loss form or equivalent) that includes the following information: Insured Name, Date of Loss, Location address, Claimant’s name, and description of the loss.

Please attach a copy of the Certificate of Coverage to the Notice of Loss which lists the policy numbers in order for the insurer to verify coverage.

Attach all other pertinent documents including, but not limited to, Summons & Complaint, Incident Reports, and Policy Reports.

Where available, provide the primary insurer’s contact information including Insurer Name, Policy #, Claim #, Adjuster’s name, and phone number.