Distinguished Blog
Market insights and industry news.
Virtual Reality Customer Service Training
How cool is this? Some hotels are using Virtual Reality to train employees and wow…
September 1, 2016
From the Claim Files: Crisis Response and Legionella
The Claim: Three victims contracted legionnaires disease after a stay at a 62 room resort…
August 26, 2016
A Hotel Based on Craft Beers: Yes Please!
The Stone Hotel in San Diego is going to be one of the first boutique…
August 25, 2016
In the News: HEI Hotels Data Breach
According to Verizon’s 2016 Data Breach Investigations Report, the “Accommodations” industry topped the lists of…
August 23, 2016
The Hidden Risk of Fifteen-Passenger Vans
Fifteen-passenger vans, like the ones hotels have used for years to shuttle guests around, are…
August 12, 2016
Temperatures Rising: Precautions Needed for Hotel Employees and Guests
At the start of summer the Occupational Safety and Health Administration (OSHA) reinforced the need…
August 10, 2016
Charging Employees for a Case of the Dropsies? A South Carolina Restaurant’s New Policy is Now a Federal Case!
Have you ever cringed, (or if you're into shadenfreuda, clapped) when you hear that big…
July 28, 2016
To Lift or Not to Lift? A New Dilemma for Your Resort’s Pool
When a hotel guest wants to unwind after a long day of meetings, a few…
July 25, 2016