We're Here to Help

Parentheses indicate a credit on your statement. If you’d like the credit applied to another account or refunded back to you, please send a request to accounting@distinguished.com and we’ll take care of it for you.

Yes! Your Accounting Statement report has a search function that allows you to look up a specific policy and find out if anything is owed. See our Reports Tutorial to help you get started. If you sent payment and the policy still shows as unpaid, we are likely still awaiting receipt. If it shows as paid, job well done! If you have any questions about your payment, don’t hesitate to contact us via email: accounting@distinguished.com or phone: 888.355.4626.

We currently accept online payments for agency billed and direct billed policies. The link to pay online can be found on the invoice. To view the invoice, navigate to the policy summary screen and use the attachments tab.

You can find your overall balance and view outstanding payments and credits by using our Accounting Statement report. See our Reports Tutorial to help you get started.

Our standard broker commission is 10%. We offer net quotes for some products. If you would like to discuss options, please contact your underwriter directly.

The best way to determine the commission percentage on your account is to check the individual invoice. You can access all of your invoices on our Accounting Statement report.

Most of our programs are agency billed only. You can choose this option on the pricing and options page before binding.

We’re sorry your insured has had a claim, but we’re happy to help. Please submit the claim directly to the carrier on the policy. The instructions for submitting your claim can be found on your individual policy. A listing of each of our carrier’s claim reporting addresses can be found here.

We are working on providing loss runs on the portal. In the meantime, please send your request for loss runs to dpgclaims@distinguished.com.

If there are any other features you’d like to see available/improved, please use the suggestion box to share your thoughts!

It’s the Internet! It works 24/7.

Submit and service accounts for the following programs:

• New York Brick & Brownstone
• Community Association Umbrella
• Directors and Officers
• Crime
• Real Estate Umbrella
• Limited Service Hotels
• City Homes

Don’t see the programs you want?

Don’t worry! We have them. It’s just that they currently utilize a different application method. Click here to submit.

As a managing general agency, we work exclusively with brokers. Insureds are not able to access the portal.

To get your brokerage appointed with us, click here. If your agency is already registered, click here to get a login for yourself.

Each individual can opt to have their own or log in or logins can be shared. Everyone in your office will have access to all of your brokerage accounts with Distinguished. To create a personalized portal login, click here.

To see all accounts toggle to Agency View. From the account icon drop-down, click Personal View / Agency View and select Agency View.

The broker portal is an online platform where registered brokers and agents can quote, bind, and service accounts efficiently!

A Branch Office is considered another location from which operations are conducted under the same legal entity name and Tax ID/FEIN as a registered entity/location that has a valid Retail Brokerage Agreement (RBA) on file with us (one RBA shall suffice for all branch offices).

Yes, a list of policyholders showing your assigned account representatives is needed to identify whom we should direct policyholder information to at the acquiring brokerage. Otherwise, Policy documents and communications will continue to be sent to the existing email address/domain of the account handler currently assigned to each policy.

A Retail Brokerage Agreement (RBA) is a contract that outlines the duties, responsibilities and conduct of our business relationship. If the acquiring firm is not registered with Distinguished or does not have a valid RBA on file with us, you must register and/or execute an RBA prior to conducting business with Distinguished. This agreement is a separate document from the Brokerage Merger/Acquisition Form and must be reviewed and signed by an authorized representative of your brokerage.

Yes, please complete the entire Brokerage Merger/Acquisition Form and select “Specific policies to be transferred to the Buyer per the attached list.” in Section IV of the form.

A list of all locations/branch offices to be transferred to the acquiring entity should be submitted with the Brokerage Merger/Acquisition Form. This includes physical and mailing street, city, state, and zip code.

Yes, the acquiring brokerage firm would need to register in order for the Merger/Acquisition process to be completed in our system. Please click the following link to complete the registration process prior to submitting the Brokerage Merger/Acquisition Form and supporting documentation.

Producer ID can be found on invoices sent to the retail broker or policyholder.

Complete the Brokerage Merger/Acquisition Form and send the form to Compliance@Distinguished.com together with the stipulated supporting documents listed in the form. A Brokerage Merger /Acquisition Form is applicable only when it involves the acquisition of an existing book of business placed through Distinguished.

Additionally, if the acquiring brokerage firm is not currently registered with us, you will need to complete the registration process and execute our Retail Brokerage Agreement.

An acquisition can occur when an individual or firm purchase some or all the assets and/or stock of a brokerage firm or entity.

Your browser settings may be incompatible with our site. Try adding Portal.Distinguished.com as a “trusted domain.” Instructions for doing that are here. If you’re still having issues, contact your sales executive.

If the screens appear to be loading incorrectly, try clearing your browser cache using the following instructions here.

The portal is accessible on your computer, tablet, or mobile phone. Any browser will work, but Google Chrome provides the smoothest experience.

Yes! The portal automatically saves your inputs as you work on a transaction, so even if you run into an error, you won’t lose any work. Simply re-open your submission via the dashboard (searching for the named insured or reference number) to pick up where you left off.

Oh, we know that can be frustrating. Please hang in there! Take a screenshot or make a note of the specific error message you received, and what you were doing when it occurred, and contact your sales executive with that information. They’ll help you find a solution!

If you run into an error while logging in, first try resetting your password via the forgot password tool Click here. If you are still having problems, please contact your sales executive, or phone: 888.355.4626

No problem. It happens all the time! Click here to reset your password.

Feel free to submit an inquiry form here. Get in touch with a qualified expert ready to assist you in your area here, or reach out by phone at (888) 355-626

Contact your sales representative to check on the status of your appointment. If you don’t know who your sales rep is, click here.

Click on the “I” button in the orange box of a submission to get more information on the status of the submission.

We use the portal to rate and service most of our programs, so even if you submitted a paper application or bound a policy via email, the account will be available on the portal! Click here to see a list of programs that are currently supported on the portal.

Yes! Once a formal quote is issued and the status is ‘bindable,’ you will be able to bind the account directly from the policy summary screen or the dashboard.

All of your submissions, quotes, and active policies can be accessed using the portal! You can use the filters on the Dashboard to narrow down to the relevant records, or you can use the search bar at the top of the screen to find a specific account.

We’ve streamlined our design so that any information you’ll need on a specific account can be found on the policy summary screen, including a list of transactions, coverage limits, and downloadable policy documents.

Yes, you can now instantly access documents through the Broker Portal. Open any account, click “All Documents” and you’ll find a list of documents. Here is a quick guide to help you the next time you need a document.

The spinning wheel you might see on the page means that our system is processing any changes that may have been made on the account. It is actively determining eligibility, altering values, and seeking out any credits available for the risk. It’s working to find the best price available!

You can change and quote different limits and deductibles on the pricing and options page of the submission.

Yes, you can use the edit button to revise your submission.

Your dashboard houses all of your open submissions, quotes, and policies. You can use the filters to narrow down to a particular group, or you can use the search function at the top of the page to find a specific account.

If you’d like more detail on why your submission was referred, you can reach out to your underwriter.

Using the online portal is the quickest way to make changes to a policy or to submit new business. If eligible, you can bind these transactions on the spot. Here is a quick guide to help you the next time you need to submit an endorsement.