How cool is this? Some hotels are using Virtual Reality to train employees and wow investors. That’s right. Those goofy headsets aren’t just for gamers anymore. Simulating actual customer interactions and reactions as means of coaching employees through the customer service process is a hot new technology that well surely see more of in the next handful of years. Surely hotels won’t be the only organizations to utilize the tool, but they are some of the first.
Check out the article below to read more about this exciting use for VR technology. As the virtual customer might say after reading your facial expressions, “I’m glad you think this is funny.” Read more at lodgingmagazine.com.
About Distinguished Programs
Distinguished Programs is a leading national MGA and program manager for specialty property & casualty insurance. The company places insurance in niche sectors such as commercial real estate, hotels & restaurants, community associations, environmental & construction professional, marine cargo, cyber, surety, executive lines, inland marine and fine arts & collectibles. On behalf of its insurance carrier partners, Distinguished typically manages all aspects of the placement process, including product development, marketing, underwriting, policy issuance and claims. Through thoughtful innovation, stemming back to 1995, Distinguished Programs fosters growth and opportunities for its brokers, carriers, and employees.
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