Get the Crisis Management Insurance Q&A session handouts here:
+ Slides
Below are some of the insightful questions from attendees during our session.
Q: Do you write in all states?
A: Yes. Crisis Management coverage is available nationwide, exclusively in the United States.
Q: Who should I contact if I have additional questions?
A: If you have additional questions, feel free to contact our Crisis Management team. Kathryn, Brice, and I are available to help with coverage questions, submissions, and program details.
Marcus Meredith, President
[email protected]
T: +1 (212) 297-3142
Brice Chaney, AVP, Executive Underwriter
[email protected]
T: +1 (903) 357-8386
Kathryn Russell-Jones, Underwriter
[email protected]
T: +1 (425) 732-6168
Q: Can these policies (Paladin, Shield and Halo) be purchased together?
A: Yes. Depending on your client’s needs, they can purchase one, two, or all three products. The Sabotage, Terrorism, and Violent Acts policy (Paladin) includes Active Shooter coverage as standard and offers Strikes, Riots, and Civil Commotion as an optional add-on. The standalone products can complement Paladin or be purchased separately based on specific coverage needs.
Q: How do I submit business?
A: For Sabotage, Terrorism and Violent Acts Insurance (Paladin), brokers can submit business directly through our Broker Connect portal. If the risk falls outside the requirements for the portal, please email one of our underwriters.
For Strikes, Riots and Civil Commotion Insurance (Shield) and Active Assailant and Deadly Weapons Insurance (Halo), brokers can send the risk details to [email protected].
If you have any questions, our Crisis Management team is available to help.
Q: Do you offer coverage for businesses with multiple locations?
A: Yes. We offer a selective portfolio approach that allows clients with multiple locations to choose which properties to insure and at what limits. This means they can allocate higher coverage limits to high-risk or high-value properties while providing lower limits or no coverage for properties with less exposure. This flexibility helps optimize premium spend while ensuring adequate protection where it’s needed most.
Q: Are schools eligible?
A: Yes, they are eligible for all of our coverages in the US, but would need to fill in a separate proposal form for the Halo coverage, as we ask some enhanced questions regarding educational property.
Q: How does Distinguished’s Crisis Management Program address the psychological recovery of employees and key personnel in the immediate aftermath?
A: Our tied Crisis responder offers counseling services as part of their overall offering when you buy the enhanced Halo product. We view this as an essential part of the offering.
Q: Does an event need to impact multiple businesses for the Shield product to respond, or can coverage apply to a single isolated incident affecting one business?
A: The Shield product can respond to a single event affecting one business, provided the event meets the policy definition of a strike, riot, or civil commotion.
Coverage can be written for a single location or multiple locations and can be tailored to the insured’s specific needs. The policy includes a defined radius provision, which may extend coverage to businesses impacted by related consequences of an event, such as road closures or police cordons, even if they are not the direct target of the disturbance.
Q: What types of risks are eligible?
A: Businesses may be eligible for coverage for a range of political violence and malicious damage events that result in financial loss. This includes, but is not limited to, covered damages that arise from:
- Active assailant attacks
- Terrorist activities
- Deliberate acts of sabotage
- Civil unrest
- Strikes
- Riots
Expert Panel
Marcus Meredith, President, Distinguished Crisis Management
Marcus is the President of Distinguished Crisis Management, bringing more than 15 years of experience in the MGA market with a focus on complex and specialty risk solutions. He leads the program’s strategy and development, delivering coverage designed to address today’s evolving Crisis and Political Violence exposures. Prior to joining Distinguished, Marcus held senior leadership roles at specialty MGAs, where he built underwriting teams with a focus across Political Violence, Active Assailant, and other specialty lines. Before entering the insurance industry, he served as a Captain in the British Army, with deployments across the Middle East, East Africa and the Americas — experience that continues to shape his perspective on crisis response, threat environments, and organizational resilience. Marcus holds a B.A. in Economics, Business & Management.
