From the Claim Files: Crisis Response and Legionella

From The Claims Files V

The Claim: Three victims contracted legionnaires disease after a stay at a 62 room resort in North Carolina. Even before testing confirmed that the bacteria that causes legionnaires disease, legionella, was present in the hotel’s hot tub, the story was reported to the CDC, several news channels, and other media outlets.

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A Hotel Based on Craft Beers: Yes Please!

The Stone Hotel in San Diego is going to be one of the first boutique hotels to pair up with a brewery and restaurant. San Diego’s brewing industry is steadily growing with 114 local breweries that generated a whopping $851 million in sales last year. This new 99-room boutique hotel will feature more than locally…

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In the News: HEI Hotels Data Breach

Image Hotel In Front Of Hacked

According to Verizon’s 2016 Data Breach Investigations Report, the “Accommodations” industry topped the lists of number of security incidents and number of confirmed breaches with compromised data. One of the most recent victims was HEI Hotels & Resorts, an owner and manager of more than 50 high end hotel properties around the US. Franchisees are…

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Temperatures Rising: Precautions Needed for Hotel Employees and Guests

Image Hotel Employees Pool

At the start of summer the Occupational Safety and Health Administration (OSHA) reinforced the need for businesses and establishments – including hotels – to take extra measures to prevent heat stroke and other related illnesses among employees. According to the U.S. Department of Labor, in 2014 alone 2,630 workers suffered from heat illness and 18…

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To Lift or Not to Lift? A New Dilemma for Your Resort’s Pool

When a hotel guest wants to unwind after a long day of meetings, a few laps in the pool is often the perfect place to retreat. However, this isn’t always an option for guests with disabilities. It’s worth evaluating your pool’s accessibility — as well as your company’s risk factors for litigation and its current…

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Camp-Out at the W New York

Glamping in the city for $2000/night? Oh, NYC. You just never run out of cool ideas. One of the most glamorous well-known boutique hotels is creating a camp-like atmosphere in the heart of Manhattan. The hotel owners are inviting guests to sleep outdoors in luxury “tents” on the rooftops of the building. Sound a little…

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Risk Management: Keeping Hotel Guests Safe

Distinguished Programs Announces New Program with Core Specialty for Hotel General Liability Coverage | Distinguished Programs

The Erin Andrews case made headline news when a jury awarded the ESPN sportscaster $55 million in a lawsuit filed against the hotel as a result of its failure to reasonably safeguard her privacy and safety. This and other events are reminders to hotel owners and operators of their obligation to ensure the safety, security…

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