Distinguished Blog - Hospitality & Restaurants
Market insights and industry news.
Why Cyber Insurance Is Critical for Limited-Service, Franchise Hotels’ Business Continuity
Hotels are favorite targets of cybercriminals, who are upping their game with increasingly sophisticated tactics to breach and shut down networks, demanding a ransom to get a system back online, and duping employees into providing confidential data and wire transfer of money. According to Cornell University and Freedom Pay research, 31% of hospitality providers have…
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Charging Employees for a Case of the Dropsies? A South Carolina Restaurant’s New Policy is Now a Federal Case!
Have you ever cringed, (or if you’re into shadenfreuda, clapped) when you hear that big “crash” coming from the kitchen at restaurant? Now imagine the dishwasher, server or busser, often already making minimum wage, being charged for the broken dishes. Double cringe. A South Carolina restaurant is being sued for charging it’s employees from broken…
To Lift or Not to Lift? A New Dilemma for Your Resort’s Pool
When a hotel guest wants to unwind after a long day of meetings, a few laps in the pool is often the perfect place to retreat. However, this isn’t always an option for guests with disabilities. It’s worth evaluating your pool’s accessibility — as well as your company’s risk factors for litigation and its current…
Camp-Out at the W New York
Glamping in the city for $2000/night? Oh, NYC. You just never run out of cool ideas. One of the most glamorous well-known boutique hotels is creating a camp-like atmosphere in the heart of Manhattan. The hotel owners are inviting guests to sleep outdoors in luxury “tents” on the rooftops of the building. Sound a little…
A Boutique Cereal Restaurant Comes to Times Square
Times Square: The once seedy hub of adult entertainment in midtown is hardly recognizable as tourists make their way to a plethora of box chain clothing stores and restaurants. The newest addition: a niche self-branded restaurant to boost the sales of cereal for Kellogg’s — welcome, Kellogg’s NYC.
Risk Management: Keeping Hotel Guests Safe
The Erin Andrews case made headline news when a jury awarded the ESPN sportscaster $55 million in a lawsuit filed against the hotel as a result of its failure to reasonably safeguard her privacy and safety. This and other events are reminders to hotel owners and operators of their obligation to ensure the safety, security…